Refund/Cancellation Policy
At Idukkigold.shop, your satisfaction is of utmost importance to us. This policy outlines the procedures and guidelines for order cancellations and refunds.
Order Cancellation
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Within 24 Hours:
- Orders can be cancelled within 24 hours of purchase, provided they haven't been shipped.
- For cancellations, please reach out to our customer support team at support@idukkigold.shop.
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Late Cancellations:
- Cancellation requests made after the 24-hour window or post-shipment may not be accommodated. If this is the case, refer to our Returns Policy for guidance.
Refund Process
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Eligibility for Refund:
- Refunds are granted for products that align with our Return Policy criteria, namely those that are unused and retain their original condition and packaging.
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Return Request:
- Initiating a refund requires a return request. Contact our customer support within seven days of receiving your order. More details are available in our Returns Policy.
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Inspection and Approval:
- All returned items undergo an inspection. If they are found suitable for restocking, a refund of the purchase price will be initiated.
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Refund Method:
- Refunds will be channeled through the original payment method or via bank transfer based on customer preference.
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Refund Process Time:
- Once the returned item is approved, the refund will be processed within 3-5 business days. Depending on your bank or credit card provider, it may take an additional 3-7 business days for the refund to reflect in your account.
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Non-Refundable Fees:
- Charges related to shipping and handling are non-refundable.
Non-Eligible Items
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Used Products:
- Idukkigold.shop does not accept returns, exchanges, or refunds for items that have been used. We urge customers to inspect their products before use; once they've been used, returning them for any reason becomes impossible.
- Digital Goods:
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- For digital goods, all sales are final and non-refundable once the digital content has been accessed or downloaded. If you experience technical issues accessing or downloading the digital content, please contact our support team for assistance.
Contact Us
Should you have queries or need assistance regarding our Refund/Cancellation Policy, please don't hesitate to email us at support@idukkigold.shop.
Your trust is paramount. As such, we may occasionally update this policy to better serve you. All amendments will be made available on our website. By choosing our services, you confirm your understanding and agreement with our Refund/Cancellation Policy.
